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Technical Support Engineer
Green Buildings for Tomorrow
Dubai, UAE
Part Time
Entry
1 weeks ago
Operating SystemsNetworkingDatabasesSystem TroubleshootingCloud PlatformsAPIs
Free
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About the Role
Green Buildings for Tomorrow is looking for a proactive Technical Support Engineer to provide technical assistance, troubleshoot system issues, and ensure reliable operation of technology solutions.
Key Skills for This Role
Operating SystemsNetworkingDatabasesSystem TroubleshootingCloud PlatformsAPIs
Responsibilities
- Provide technical support for hardware, software, systems, and applications through multiple communication channels
- Diagnose, troubleshoot, and resolve technical issues in a timely and professional manner
- Investigate incidents, identify root causes, and implement effective solutions
- Install, configure, test, and maintain systems, applications, and technical environments
- Escalate complex issues to appropriate technical teams and coordinate issue resolution
- Monitor system performance and recommend improvements to enhance reliability and efficiency
- Create and maintain technical documentation, knowledge base articles, and user guides
- Support product deployments, upgrades, system maintenance, and testing activities
- Collaborate with engineering, product, and operations teams to improve product quality and customer experience
- Ensure compliance with support processes, service standards, and documentation requirements
Requirements
- Bachelor's degree or above in Computer Science, Information Technology, Engineering, or a related discipline
- Strong understanding of operating systems, networking, databases, and system troubleshooting
- Excellent analytical, troubleshooting, and problem solving skills
- Strong communication, interpersonal, and customer service abilities
- Proficiency in technical support tools, ticketing systems, and documentation practices
Full Job Posting
Role Description
- We are seeking a proactive and customer focused Technical Support Engineer to provide technical assistance, troubleshoot system and product issues, and ensure the reliable operation of our technology solutions.
- This role is responsible for delivering high quality technical support, resolving incidents efficiently, and collaborating with internal teams to enhance product performance and customer satisfaction.
Key Responsibilities
- Provide technical support for hardware, software, systems, and applications through multiple communication channels.
- Diagnose, troubleshoot, and resolve technical issues in a timely and professional manner.
- Investigate incidents, identify root causes, and implement effective solutions.
- Install, configure, test, and maintain systems, applications, and technical environments.
- Escalate complex issues to appropriate technical teams and coordinate issue resolution.
- Monitor system performance and recommend improvements to enhance reliability and efficiency.
- Create and maintain technical documentation, knowledge base articles, and user guides.
- Support product deployments, upgrades, system maintenance, and testing activities.
- Collaborate with engineering, product, and operations teams to improve product quality and customer experience.
- Ensure compliance with support processes, service standards, and documentation requirements.
- Stay up to date with new technologies, products, and industry best practices.
Qualifications
- Bachelor's degree or above in Computer Science, Information Technology, Engineering, or a related discipline.
- Strong understanding of operating systems, networking, databases, and system troubleshooting.
- Knowledge of cloud platforms, APIs, virtualization, and enterprise applications is an advantage.
- Excellent analytical, troubleshooting, and problem solving skills.
- Strong communication, interpersonal, and customer service abilities.
- Proficiency in technical support tools, ticketing systems, and documentation practices.
- Ability to manage multiple priorities in a fast paced environment.
- Strong organizational skills with attention to detail.
- Team oriented mindset with a commitment to continuous learning and service excellence.
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