Technical Support Engineer
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Key skills for this role
About the Role
The role involves client management, troubleshooting, software support, and collaboration, requiring strong communication skills and travel flexibility.
Key Skills for This Role
Responsibilities
- Act as key liaison between internal teams and external clients to ensure clear communication and exceptional support
- Travel to client locations as needed for hands on troubleshooting, system support, and operational guidance
- Collaborate with internal teams to develop in depth understanding of systems and ensure smooth daily operations
- Revise, update, refactor, and debug existing codebase to resolve issues and optimize performance
- Manage and improve existing software applications while providing top tier technical support to users and partners
- Work closely with Operations Department to ensure proper integration and functionality across all systems
- Collaborate in designing, implementing, and maintaining effective QA processes to uphold software standards
- Utilize troubleshooting, debugging, and root cause analysis to identify and resolve technical bottlenecks
Requirements
- Proven experience in technical support and troubleshooting complex issues
- Ability to travel on site for hands on troubleshooting
- Experience with code maintenance, refactoring, and debugging
- Strong client and stakeholder management skills
- Analytical problem solving skills
Full Job Posting
Role Overview
- We are seeking a highly skilled and proactive Technical Support Engineer to join our team.
- In this role, you will bridge the gap between technical operations, software engineering, and our external clients.
- You will be responsible for ensuring our systems run smoothly, resolving complex technical issues, and continuously improving our existing software.
- The ideal candidate is an analytical problem solver who excels at managing relationships with both internal stakeholders and external clients, and is willing to travel on site when complex troubleshooting requires a hands on approach.
Key Responsibilities
- Client & Stakeholder Management: Act as a key liaison, actively coordinating with both internal teams and external clients to ensure clear communication, align expectations, and deliver exceptional support.
- On Site Support & Travel: Travel to client locations as needed to provide hands on troubleshooting, system support, and operational guidance.
- System Mastery & Collaboration: Collaborate with internal teams to develop an in depth understanding of our systems and ensure smooth, uninterrupted daily operations.
- Code Maintenance: Revise, update, refactor, and debug existing codebase to resolve issues and optimize performance.
- Technical Support: Manage and improve existing software applications while providing top tier, timely technical support to users, internal stakeholders, and external partners.
- Cross Functional Integration: Work closely with the Operations Department to ensure proper integration and functionality across all systems.
- Quality Assurance: Collaborate in designing, implementing, and maintaining effective QA processes to uphold software standards.
- Problem Solving: Utilize strict troubleshooting, debugging, and root cause analysis skill sets to identify and permanently resolve technical bottlenecks.
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