oracle
Technical Support Engineer
Oceaneering
Chandigarh, IND
Full-time
Entry · 0+ years experience
Onsite
Discovered 3 weeks ago
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Role Overview
Since year 2003, Oceaneering’s India Center has been an integral part of operations for Oceaneering’s robust product and service offerings across the globe.
This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics.
Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more.
In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety & Environment (HSE).
Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work.
Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy.
At Oceaneering India Center, we take pride in “Solving the Unsolvable” by leveraging the diverse expertise within our team.
Join us in shaping the future of technology and engineering solutions on a global scale.
Key Skills for This Role
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Responsibilities
- ESSENTIAL · Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and “real-time” troubleshooting using available documentation & resources. · Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs · Issue License Key’s to customers for data subscriptions using C NAV Software tools maintaining set SLAs. · Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel. · Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference. · Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision. · Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management. · Identify, Evaluate, and Interpret trends for detailed analysis of data.
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