Technical Support Engineer- Building Automation Systems

Ability to organize and plan own work schedule.

Ability to work without close supervision.

Maintains professionalism in communication and appearance.

Ability to multitask – able to work on multiple tasks/ projects at one time

Excellent time management skills

Proficiency with Microsoft Office Suite: Word, Excel, Outlook, Access, MS Projects, etc.

Strong problem solving, planning, and field supervision skills.

Expert level k nowledge of building automation and construction projects.

Exceptional written and verbal communication skills.

Knowledge of safety laws.

Willingness to pursue additional job-related education and/or certifications.

Technical i n-depth understanding of BAS network protocols (including BACnet/IP, BACnet/MSTP, BACnet/ Arcnet, Modbus TCP, Modbus RTU, Lonworks, and N2)

In depth understanding of BAS integration techniques a nd BACnet network fundamentals (including BBMDs and foreign device registration).

Network troubleshooting techniques and the use of network monitoring tools:

Modscan or Equivalent

• Ability to design IP networks incorporating IP routing, VLANs, firewalls, and BBMDs in accordance with cybersecurity best practices.
• E xceptional a bility to communicate network and server needs to client IT departments.
• Working knowledge of the OSI Model.
• Awareness of cybersecurity best practices and ability to advise and generate guidance.
• Knowledge of BAS servers.
• Hierarchal WebCTRL servers.
• Database servers for connection of WebCTRL ( including MS SQL, PostgreSQL, MySQL, and Oracle).
• Pros and cons of v irtual v ersus p hysical s ervers and the support requirements of both.
• Strong working knowledge of remote connection methods and best practices.

• Bachelors Degree with 5+ years experience in BAS technical support OR a High School Diploma/GED with 10+ years experience in BAS technical support

25% -50% travel

Quality systems knowledge

MA/MS with 4-7+ years experience

Employees are eligible for benefits, including:

Health Care Benefits: Medical, Dental, Vision; Wellness incentives

Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

Disability: Short-term and long-term disability

Life Insurance and Accidental Death and Dismemberment

Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

To learn more about our benefits offering, please click here Work with us | Carrier Corporate.

The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class.

Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com.

We will make every effort to meet your needs in accordance with applicable laws.

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Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.