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Technical Support Engineer
Syncron
Bengaluru, IND
Full-time
Entry
Onsite
Discovered 1 weeks ago
Technical and business customer supportTroubleshooting and root cause analysisJava Enterprise EditionSQLPostgreSQLXML
Free
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Technical and business customer supportTroubleshooting and root cause analysisJava Enterprise Edition
Role Overview
The Technical Support Engineer maintains and supervises high-transaction-volume Java Enterprise Edition applications.
The role handles customer cases ranging from application functionality questions to complex technical or business inquiries.
The role also provides proactive supervision of Syncron applications and requires understanding of application logic and customer business processes.
Key Skills for This Role
Technical and business customer supportTroubleshooting and root cause analysisJava Enterprise EditionSQLPostgreSQLXML
Full Job Posting
About Syncron
Syncron is a SaaS company specializing in aftermarket solutions through its Connected Service Experience platform.
The platform provides solutions for supply chain optimization, pricing strategy, warranty management, field service management, service parts management, and knowledge management.
Syncron has offices across the United States, United Kingdom, Germany, France, Italy, Japan, Poland, India, and Sweden.
Role Overview
The Technical Support Engineer maintains and supervises high-transaction-volume Java Enterprise Edition applications.
The role handles customer cases ranging from application functionality questions to complex technical or business inquiries.
The role also provides proactive supervision of Syncron applications and requires understanding of application logic and customer business processes.
What You Would Do
- Provide technical and business support to customers and configure Syncron products to meet customer needs.
- Gather, analyze, and document customer requirements.
- Identify enhancement ideas and bugs and channel customer feedback.
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