Technical Support Engineer (Based in Gujarat, India)

• Able to solve technical issues in Positioning competency.

• Picking up another competency (Handling) will be required at a later stage.

• Provide 7x24 on-call support (on-site when necessary) to the 1st line team during escalation.

• Engage with GSC or Factory support (D&E, Service Engineering, etc) effectively during escalation and maintain the relationship with related peer groups (e.g. TS engineers from other countries).

• Lead in technical escalations in terms of defining Deterministic, Future Looking Action Plan (DFLAP) and communicating clearly with all stakeholders.

• Attend customer meetings together with fab team when necessary.

• Involve in various projects and continuous improvement initiatives from both internal and external customer.

• Perform specialized technical services to Sales and / or other departments or (internal) customers, function as a point of technical expertise.

• Keep up with relevant developments in own specialist field, teach others in own field of expertise.

• Actively share information and Best Known Methods (BKM) within local organization and peer groups.

Personal attributes:

• Strong logical thinking, problem solving skills, attention to details and a quality mindset.

• Good professional communication and presentation skills with all internal and external stakeholders.

• Possesses strong will to keep pushing himself/herself to achieve more and exceed expectations.

• Proactive attitude and open mindset towards learning and self-growth.

• Excellent teamwork and strong ownership are mandatory.

• Flexibility is highly appreciated, given the dynamic business environment in the local team.

• Able to withstand high stress and work independently during escalations.