Technical Support Engineer (ARABIC)
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Key skills for this role
About the Role
Provide technical support for Linux servers and IoT devices, troubleshoot hardware/software issues, and collaborate with teams to enhance IT infrastructure.
Key Skills for This Role
Full Job Posting
Overview
Responsible for providing technical support, managing Linux servers, diagnosing software and hardware issues, and supporting field devices (MNVR / IoT systems).
The role involves working closely with cross-functional teams to ensure system stability, fast issue resolution, and continuous improvement of the IT infrastructure.
Key Responsibilities
- Provide Level 1 and Level 2 (L1/L2) technical support
- Install, configure, maintain, and troubleshoot
Linux Servers (Ubuntu Server)
- Monitor system performance and analyze logs to identify issues
- Diagnose and resolve hardware and storage problems (SSD, eMMC, SATA)
- Support
Mnvr And Iot Devices
- and ensure operational stability
- Perform software and hardware testing and document results
- Prepare clear technical reports for management and stakeholders
- Coordinate with field technicians, factory teams, and external support
- Follow IT procedures, security policies, and quality standards
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