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Technical Support Engineer
Level Up Digital Studios Pvt Ltd
Abu Dhabi, UAE
Part Time
Entry
Yesterday
Technical SupportTroubleshootingWindowsLinuxmacOSTCP/IP
Free
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Technical SupportTroubleshootingWindows
About the Role
Level Up Digital Studios seeks a dedicated Technical Support Engineer to provide technical assistance, troubleshoot system issues, and ensure reliable operation of software, hardware, and IT services.
Key Skills for This Role
Technical SupportTroubleshootingWindowsLinuxmacOSTCP/IP
Responsibilities
- Provide technical support through email, phone, chat, and ticketing systems
- Diagnose, troubleshoot, and resolve software, hardware, network, and system related issues
- Investigate technical incidents, perform root cause analysis, and implement effective solutions
- Install, configure, and maintain software applications, operating systems, and IT equipment
- Support cloud based services, enterprise applications, and business systems
- Monitor system performance, service availability, and infrastructure health to ensure optimal operation
- Escalate complex technical issues to engineering or specialized teams when necessary
- Maintain accurate support records, incident logs, and technical documentation
- Develop and update knowledge base articles, troubleshooting guides, and user documentation
- Assist with software deployments, system upgrades, patches, and maintenance activities
- Collaborate with development, infrastructure, QA, and product teams to improve system reliability and user experience
- Ensure compliance with IT security policies, operational procedures, and service standards
Requirements
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, Information Systems, or a related field
- Strong understanding of operating systems, computer hardware, networking, and software applications
- Knowledge of troubleshooting methodologies, incident management, and technical support processes
- Familiarity with Windows, Linux, macOS, or enterprise operating environments
- Understanding of TCP/IP, DNS, DHCP, VPN, and other networking fundamentals
- Familiarity with cloud platforms, virtualization technologies, or enterprise infrastructure is an advantage
- Knowledge of help desk systems, ticketing platforms, and remote support tools
- Understanding of system security, user account management, and access control principles
- Basic knowledge of scripting or programming concepts is beneficial
- Strong analytical, troubleshooting, and problem solving skills
- Excellent verbal and written communication skills
- Strong customer service mindset with excellent interpersonal skills
Full Job Posting
Role Description
- We are seeking a dedicated and customer focused Technical Support Engineer to provide technical assistance, troubleshoot system issues, and ensure the reliable operation of software, hardware, and IT services.
- This role is responsible for diagnosing technical problems, resolving customer and internal support requests, maintaining system performance, and collaborating with engineering teams to deliver high quality technical solutions.
Key Responsibilities
- Provide technical support through email, phone, chat, and ticketing systems.
- Diagnose, troubleshoot, and resolve software, hardware, network, and system related issues.
- Investigate technical incidents, perform root cause analysis, and implement effective solutions.
- Install, configure, and maintain software applications, operating systems, and IT equipment.
- Support cloud based services, enterprise applications, and business systems.
- Monitor system performance, service availability, and infrastructure health to ensure optimal operation.
- Escalate complex technical issues to engineering or specialized teams when necessary.
- Maintain accurate support records, incident logs, and technical documentation.
- Develop and update knowledge base articles, troubleshooting guides, and user documentation.
- Assist with software deployments, system upgrades, patches, and maintenance activities.
- Collaborate with development, infrastructure, QA, and product teams to improve system reliability and user experience.
- Ensure compliance with IT security policies, operational procedures, and service standards.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, Information Systems, or a related field.
- Strong understanding of operating systems, computer hardware, networking, and software applications.
- Knowledge of troubleshooting methodologies, incident management, and technical support processes.
- Familiarity with Windows, Linux, macOS, or enterprise operating environments.
- Understanding of TCP/IP, DNS, DHCP, VPN, and other networking fundamentals.
- Familiarity with cloud platforms, virtualization technologies, or enterprise infrastructure is an advantage.
- Knowledge of help desk systems, ticketing platforms, and remote support tools.
- Understanding of system security, user account management, and access control principles.
- Basic knowledge of scripting or programming concepts is beneficial.
- Strong analytical, troubleshooting, and problem solving skills.
- Excellent verbal and written communication skills with the ability to explain technical concepts clearly.
- Strong customer service mindset with excellent interpersonal skills.
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