ashby
Technical Support Engineer
Composio
Remote, USA
Full-time
Mid
Remote
Discovered 1 weeks ago
TypeScriptPythonGitHub
Free
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TypeScriptPythonGitHub
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TypeScriptPythonGitHub
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What you'll do?
own the customer support queue end to end - triage, reproduce, fix, ship, close
write code daily in Typescript and Python: small fixes, integration tweaks, SDK patches, and whatever the ticket needs
bridge customers and engineering with crisp repros, useful Github issues, and the judgment to fix what you can yourself
jump into pre-sales conversations when a prospect hits a technical wall and unblock them in real time
write public docs and troubleshooting guides for recurring issues
own customer health for the accounts you support, especially after hard bugs or sharp edges
dogfood Composio to automate ticket triage, customer comms, and runbooks
"Must haves"
- if you are very good, nothing is a must per-se
- technical support you have done deeply technical support at a dev tools, infrastructure, or API company you can read a stack trace, a curl request, and a log line and triangulate the bug you ship code that reaches production
- you have done deeply technical support at a dev tools, infrastructure, or API company
- you can read a stack trace, a curl request, and a log line and triangulate the bug
- you ship code that reaches production
- customer facing you can run a live debugging call with a senior engineer and keep their trust you are comfortable mixing support, sales-adjacent conversations, and customer success outreach
- you can run a live debugging call with a senior engineer and keep their trust
- you are comfortable mixing support, sales-adjacent conversations, and customer success outreach
- ai native you have built with language models you use LLMs to accelerate triage, repros, and writing fixes
- you have built with language models
- you use LLMs to accelerate triage, repros, and writing fixes
- typist - you can write docs well and explain complex ideas clearly
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