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Technical Support Engineer

Saviynt
Remote, GBR
Full-time
Mid · 2+ years experience
Remote
Discovered 2 weeks ago
RESTSOAPPostmanSQLShellPython
Free

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Key skills for this role

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  • Communicate with end users and business stakeholders to clearly explain reported issues, impact, and recommended solutions
  • Perform in-depth technical analysis for production incidents, including resolution and root cause analysis (RCA)
  • Publish knowledge articles for incidents and service requests; create and maintain technical documentation and standard operating procedures (SOPs)
  • Identify, debug, and troubleshoot break-fix issues through to full resolution
  • Respond to and resolve issues within agreed service-level agreements (SLAs)
  • Work closely with Engineering and DevSecOps teams to support IAM and CPAM service offerings
  • Identify recurring issues and contribute to automation, runbooks, and knowledge reuse to improve operational efficiency
  • Strong domain expertise in Identity and Access Management (IAM)
  • Hands-on experience configuring and deploying one or more IAM tools such as Saviynt, SailPoint, Oracle Identity Manager (OIM), or IBM ISIM
  • Experience invoking REST/SOAP web services using tools like Postman
  • Database experience, including SQL and database operations
  • Strong hands-on scripting experience (e.g., Shell, JavaScript, Python, Groovy)
  • Working knowledge of operating systems such as Linux, Unix, and Windows
  • Prior experience with integrations, and provisioning workflows across enterprise target system
  • Experience working with global customers and a strong customer-first mindset
  • Excellent written and verbal communication skills

• Keywords: Cloud, Java, Scripting, Linux, SQL

  • Minimum 2 years of experience implementing or supporting IAM / IGA or related solutions

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