Technical Support Engineer

Our GCC headquarters is situated in Dubai, UAE.

We are looking for a Support Engineer.

Task and Responsibilities

• Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect
• Technical Support – Be part of the Support team
• Technical Training – This will require the candidate to have excellent presentation skills and confidence when speaking in English.
• Technical Writing – Compiling technical drawings and instructions for our products and solutions.
• Provide technical assistance to colleagues within the company when required.
• Answer customer requests using the ERP ticketing system.
• Configuring IOT devices based on the customer’s requirements
• Integrated and assembled GPS devices and other vehicle accessories according to customer requirements.
• Create configurations for devices based on specific needs.
• Collaborate with hardware manufacturers to address bugs and resolve issues.
• Work closely with the system development team to implement improvement ideas and resolve bugs.
• Must be familiar with the physical hardware installation of the MDVR unit, cameras, and associated sensors (G-sensors, panic buttons, door sensors, fuel sensors) within a vehicle's structure. This includes using ruggedized, shock-absorbing mounts to ensure durability in a mobile environment.
• Remote Management Assisting with real-time tracking, live video viewing, and remote configuration or firmware upgrades.
• Alarm and Event Management Setting up and troubleshooting various smart alarms, such as overspeed warnings, driver fatigue alerts, and emergency triggers.
• Data Retrieval and Analysis Helping fleet managers retrieve specific video evidence (e.g., in case of an accident or incident) and generate operational reports.
• Troubleshooting Hardware Issues Diagnosing problems related to power supply, camera connectivity, GPS signal loss, or storage medium failures.

• Ability to understand and work with all types of clients.
• Highly customer-oriented.
• Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.