Technical Support Associate

About You

Essential Skills and Attributes

• Strong technical aptitude and genuine interest in technology, software applications and problem-solving.
• Curiosity and enthusiasm for learning new products, systems and technical processes.
• Excellent written and verbal communication skills, with the ability to explain technical information clearly to technical and non-technical audiences.
• A logical and methodical approach to troubleshooting, with good attention to detail.
• Customer-focused mindset, with patience, professionalism and a desire to provide a positive support experience.
• Strong work ethic, reliability and ability to prioritise workload with guidance.
• Ability to work both independently and as part of a collaborative team.
• Proactive approach to learning, asking questions and improving knowledge over time.
• Comfortable using Microsoft Office applications and learning business systems such as ERP, ticketing and knowledge base platforms.

Desirable Skills and Experience

• Degree, HND, apprenticeship or equivalent qualification in Engineering, Biomedical Engineering, Computer Science, Information Technology, Electronics, Medical Technology or a related technical discipline.
• Previous experience in a customer-facing, IT support, retail technology, service desk or technical support environment.
• Basic understanding of computer hardware, software installation, networking concepts or remote support tools.
• Familiarity with TeamViewer or similar remote support platforms.
• Experience using ticketing, CRM, ERP or knowledge base systems.
• Interest in video editing, tutorial creation or educational content would be beneficial.
• Awareness of medical devices, healthcare technology or regulated environments would be advantageous.

What We Offer You

• Competitive remuneration package including base salary, performance-related bonus structure, pension scheme and other associated benefits.
• The potential to work in a collaborative work environment within Keeler and the Halma Group.
• Career development opportunities within Keeler and the Halma Group.
• Structured product, software and support process training.
• Mentoring and development towards future technical support or product specialist roles.

Role Location and Working Arrangements

• The role is based in Windsor
• #LI-SL2
• Join us in creating and delivering life-changing products and solutions that impact millions of people around the world, helping our customers bring an end to preventable vision loss.