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Technical Support Associate
iboss
London, GBR
Full-time
Mid · 1+ years experience
Onsite
Discovered 2 weeks ago
Windows ServerLinuxDNSVirtualization
Free
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Windows ServerLinuxDNS
Key Skills for This Role
Windows ServerLinuxDNSVirtualization
Full Job Posting
- Solve complex technical support inquiries via telephone, live chat, and ticket interactions with a positive and professional demeanor
- Document interactions comprehensively for auditing and record keeping purposes
- Spin up lab environments consisting of firewalls, switches, routers, and endpoints to reproduce customer environments for advanced troubleshooting purposes
- Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements
- Participate in testing pre-release solutions and validating performance against test plans documenting results
- Create and submit knowledgebase entries to help improve customer self-service capabilities
- Create and maintain internal knowledge systems to assist other internal team members
- Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features
- Bachelor's degree in technical field (Computer Science, Computer Engineering, Information Technology)
- 1-3 years of previous technical support experience
- Possess a strong work ethic and team player mentality
- Excellent communication skills both verbal and written
- Experience designing and supporting multilayer IP networks; routing and switching
- Experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS
- Experience managing Windows Server or Red Hat Linux server environments; Proficient with Linux
- Experience managing large (>1k seat) Windows and Mac workstation deployments
- Experience managing DNS; Microsoft or Bind
- Experience with virtualization, specifically VDI implementations
- Experience with acquiring and analyzing packet captures
- Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices
- Highly developed sense of integrity and commitment to customer satisfaction
- Strong detail orientation and listening skills
- Strong decision-making and analytical abilities
- Optimistic, supportive, and FUN work environment
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