Technical Support Analyst - Intern

No. of Openings:

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America.

Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting.

What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth.

Your career can progress in alignment with your strengths, interests, and aspirations.

Apply today!

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team for a Technical Support Analyst - Intern ( 3-month contract).

This role will support the PBS Install Services Team.

As a Technical Support Analyst - Intern you will provide top quality knowledge to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.

Technical Support Analyst - Intern is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations.

• Managing incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner