Technical Support Analyst

- Medical plan for you and your dependents.

- Personal Accident Insurance

- Life Insurance

- Critical illness cover

- Salary structure and Flexi basket

- Provident fund of 12%

- Gratuity scheme

YOURSELF: Internal growth and development programs & trainings

Skills: − Excellent interpersonal, verbal and written communication skills − A flexible attitude with respect to work assignments and new learning − Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail − Must have the ability to work methodically in a fast-paced, time-sensitive environment − Demonstratable ability to apply critical thinking to problems and tasks − Ability to identify and implement process improvements − Proactively participates in skills improvement training and encourages their teams to participate − Maintains an up-to-date awareness of trends, tools, technology, techniques and processes that affect technology within the Life sciences domain − A self-starter and able to work under own initiative − The ability to work flexibly to cover a range of different shift patterns when required which may include unsociable hours − Adherence to the Calyx core values

Knowledge and Experience: − Technical service background − Experience using tools to communicate progress to Stakeholders − Experience of regulated environments (GxP, Financial, etc…) or relevant testing experience from another domain that is transferable − Understanding of Agile methodologies (preferably Scrum), UML, Object Orientated, Data − Modeling, Process Modeling and/or other development methodologies − Experience of working in and knowledge of the life sciences sector − Solid Professional experience in the same or very similar role − Customer service experience