Technical Support Analyst-Billing System

• Analytical Thinking — Ability to interpret billing data and diagnose system issues.
• Attention to Detail — Ensures accuracy in billing, configurations, and documentation.
• Communication — Clear and effective interaction with finance, billing, and technical teams.
• Problem Solving — Ability to troubleshoot issues and recommend effective solutions.
• Collaboration — Works effectively with cross-functional teams.
• Technical Aptitude — Comfortable with systems, scripting, and billing tools.

• Invoice Accuracy Rate — Percentage of invoices generated without errors.
• Billing Dispute Rate — Number of customer billing disputes per billing cycle.
• Data Quality Score — Accuracy and completeness of billing and subscription data.
• On‑Time Billing Completion — Percentage of billing runs completed on schedule.
• Issue Resolution Time — Average time required to resolve billing issues.
• Adoption of Zuora Features — Measured by team usage and reductions in manual work.
• Reporting Accuracy and Timeliness — Error-free reports delivered on time.
• Documentation Completeness — All processes and system configurations kept current.

• 5–8+ years of experience in enterprise billing, subscription management, or financial systems development.
• 3–5+ years of hands-on Zuora platform experience, including Zuora Billing and advanced configurations (Payments, Revenue, CPQ a plus ).
• Demonstrated experience delivering complex subscription billing implementations in a SaaS or recurring‑revenue environment.
• Leverage AI-enabled tools and automation to support daily tasks and productivity.
• Commitment to continuous learning in digital and AI literacy.

• Experience with Zuora Billing, Zuora CPQ, or other subscription billing tools.
• Advanced SQL skills for billing reconciliation and analysis.
• Experience integrating Zuora with CRM or financial systems.
• Background in SaaS billing or subscription-based revenue operations.
• Familiarity with ERP systems such as Oracle JDE.
• Knowledge of automation tools or scripting languages.
• Understanding of revenue recognition principles (ASC 606).

The Benefits of Working Here A career with ORBCOMM offers a unique opportunity to grow your skills and expand your expertise in a collaborative, innovative environment.

Beyond being part of an exceptional team, we provide a competitive, locally relevant benefits package designed to support our employees around the world.

vary by location and include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and access to employee discounts—helping you thrive both professionally and personally.

ORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process.

All hiring decisions are made by people, as part of our human-led, tech-enabled culture.

At ORBCOMM, we’re pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions.

Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line.

With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime.

Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at www.orbcomm.com !

Ready to Join Us?

We believe that our people are our greatest asset.

Your skills and passion can help us achieve remarkable things!

If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.

We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team.

Only candidates selected for an interview will be contacted.

At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.