Technical Success Manager

2-5 years in a technical customer-facing role within SaaS, preferably HR Tech (ATS, HCM, or HRIS).

Strong understanding of SaaS architectures, APIs, data integrations, and cloud technologies (e.g., REST APIs, SSO, SFTP, etc.).

supporting enterprise clients with complex technical ecosystems.

Proven ability to translate technical detail into business value for HR and IT stakeholders.

Familiarity with iCIMS or comparable HR systems.

using CRM and customer success tools (Salesforce, Gainsight etc.) Customer-obsessed with a proactive, consultative mindset.

Strong problem-solving and analytical skills with attention to detail.

Excellent communication and stakeholder management abilities, across both technical and business audiences.

Collaborative, curious, and adaptable in a fast-paced SaaS environment.

EEO Statement ICIMS is a place where everyone belongs.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities.

So, regardless of how your diversity expresses itself, you can find a home here at ICIMS.

We are proud to be an equal opportunity and affirmative action employer.

We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics.

If you’d like to view a copy of the company’s affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at careers@icims.com.

Compensation and Benefits We accept applications for this position on an ongoing basis until the position is filled.

Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.

The anticipated pay range for this position is $73,000 - $83,000 USD annually, under an 80/20 split (base + team renewal rate) .

Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data.

This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law.

Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement.

Benefits and eligibility may vary by location, role, and tenure.

Learn more here: https://careers.icims.com/benefits