Technical Specialist

• Maintain a high level of user satisfaction;
• Ensure the smooth functioning of the business systems and network infrastructure, through regular monitoring, maintenance, and renewal of equipment and services; and,
• Support the successful and timely delivery of new technology initiatives.

• Degree or diploma in computer science or engineering or equivalency or equivalent knowledge gained through 3+ years of work-related experience;
• A minimum of 3 years professional experience in similar or equivalent environments (mid-sized organization with standard networking environment);
• Demonstrated experience working in technical support roles for mid-sized or large organizations;
• Advanced experience supporting personal computing and communications equipment in a networked business environment;
• Experience supporting business users in a networked environment;
• Experience supporting and managing business networks and servers is considered an asset;
• Cybersecurity experience and/or certifications is considered an asset;
• Demonstrated ability to learn quickly, prioritize tasks, and resolve problems in a timely manner;
• Ability to work autonomously, multitask, and work in a fast-paced and dynamic environment;
• Ability to interact effectively with a diverse range of end users while troubleshooting issues; and,
• Strong attention to detail.

TOTAL REWARDS: The expected salary for this position will be $51,500 - $60,400 per year, plus benefits if applicable.

The final salary offer will reflect the successful candidate's experience, skills, and qualifications, in alignment with the Vector Institute's Compensation Policy and may differ from above.

The Vector Institute’s Total Rewards approach extends beyond traditional compensation and benefits.

Full-time employees are eligible for a comprehensive suite of supports that recognize and value employees, including vacation time, floater days, GRRSP, a Health Spending Account, a Summer Hours program, and flexible work arrangements.

POSITION STATUS: This posting is for an existing vacancy.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT: Vector believes AI powers possibility by advancing cutting-edge research and translating it into real-world impact through collaboration with research, industry, and government.

Vector is committed to fostering a diverse and inclusive culture that reflects its values.

The Vector Institute welcomes applications from all qualified candidates, including those who are Indigenous, 2SLGBTQIA+, racialized persons/visible minorities, women, and people with disabilities.

If you require an accommodation at any stage of the recruitment or selection process, please contact hr@vectorinstitute.ai.

The Vector Institute team will be happy to work with you to ensure your experience is as inclusive and accessible as possible.

JOIN OUR COMMUNITY: Check out the Vector Institute’s Careers Page to explore open opportunities at Vector and Follow Vector on X , LinkedIn , and Bluesky to stay connected with the latest developments in Ontario's AI ecosystem and the Vector Institute.