Technical Specialist - Print Division , Xerography Products

The Technical Engineer is responsible for providing second line technical support, installation, maintenance, and troubleshooting of Fujifilm Toner based products and solutions across the Middle East & Africa region.

The role supports customers, distributors, and internal teams to ensure high levels of equipment performance, customer satisfaction, and operational excellence. The role also demands regular communication with stakeholders using defined platforms.

The position plays a key role in supporting the growth of the Print business by delivering professional technical services, customer training, and product support for Fujifim device technology, and graphic communication solutions.

Install, configure, commission, and maintain Graphic Communications equipment and software solutions.

Provide technical troubleshooting and support for hardware, software, workflow, and print quality issues using Fujifilm platforms.

Support service escalations and coordinate with Fujifilm regional and global technical teams where required.

Prepare technical reports and service documentation following company standards.

Provide technical assistance to customers, distributors, and service partners.

Conduct operator and customer training on equipment usage, maintenance, and best practices.

Support customer site visits and technical assessments.

Help customers optimize productivity and workflow performance.

Assist Sales teams during product demonstrations, evaluations, and installations.

Support implementation of new products and solutions in the region.

Participate in customer presentations and technical discussions.

Provide feedback on customer requirements and market trends.

Ensure timely response to customer service requests.

Maintain accurate service records and update technical databases.

Support spare parts planning and inventory requirements.

Follow Fujifilm quality, safety, and compliance procedures.

Stay updated on new technologies, products, and industry developments.

Participate in technical training and certification programs.

Share knowledge and best practices with colleagues and partners.

Contribute to improving service processes and customer experience.

Bachelor's Degree or Diploma in Electronics, Electrical Engineering, Mechanical Engineering, Mechatronics, Printing Technology, or a related technical discipline.

3–7 years of experience in technical support, field service, or equipment maintenance.

Experience in digital printing, production printing, graphic communications, industrial equipment, or imaging technologies is preferred.

Experience working directly with customers in a service environment.

Regional experience within the Middle East is an advantage.

Preferred knowledge of:

Digital Printing Systems

Production Print Equipment

Inkjet and Toner Technologies

Wide Format Printing Solutions

Color Management

Print Workflow Software

Computer Networking and Software Integration

Mechanical and Electrical Troubleshooting

Customer Focus

Problem Solving

Technical Aptitude

Communication Skills

Teamwork and Collaboration

Planning and Organization

Adaptability

Attention to Detail

Commitment to Quality and Safety

Fujifilm is a globally renowned innovator in imaging, healthcare, and information solutions. With a rich history spanning decades, Fujifilm has evolved into a leading provider of cutting-edge products and services, ranging from digital cameras and medical equipment to advanced materials and graphic arts solutions. Committed to sustainability and technological advancement, Fujifilm pioneer's groundbreaking solutions that empower businesses and individuals worldwide. Through a culture of creativity, collaboration, and customer-centricity, Fujifilm continues to shape the future of imaging and beyond, offering exciting opportunities for professionals to thrive in a dynamic and diverse work environment. Join us in our journey to inspire innovation and make a meaningful impact on society.

Fujifilm embraces diversity, equity, and inclusion (DE&I) as core values in our workplace culture. We foster an environment where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. By championing diversity, we drive innovation, creativity, and collaboration, ensuring a dynamic and inclusive workforce.