Technical Specialist

Responsibilities

• NIFN2026 • Independently works within broad guidelines and uses best practices and knowledge of internal or external business issues. • Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems and to contribute to process improvements. • Transfers concepts for professional direction of own organisational unit into actionable measures. • Provides working leadership and training to less experienced personnel. • May lead small projects with limited risks and resource requirements. • Analyses, designs, develops and tests products / services / improvements / bug resolutions for integrated hardware / software systems as per customers' requirements. • Resolves customer trouble tickets. Diagnoses complex problems / issues (EG hardware, software, combination) and provides resolution or recommend corrective actions. • Plans technical requirements from customers’ needs. • Develops SW / HW build-controlled productions releases (EG main and update releases, service packages, maintenance updates, and customer design engineering). • Defines product hardware / software evolutions through the creation and release of hardware / software documentation, hardware / software change control management, supplier and customer notifications. • Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams (Tier 2 and Tier 3). • Applies and maintains quality standards. Participates in process and tools evolutions and improvements. • Applies the SW Care process (especially emergency case handling) contributing when needed to the fastest problem restoration.

Qualifications