ashby
Technical Solutions Engineer
Artos
San Francisco, USA
Full-time
Mid
Hybrid
USD 166500-231000 yearly / year
Discovered 1 weeks ago
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About Artos:
At Artos, we build tools that help biopharma companies create and manage their R&D documentation in a fraction of the time. If you’re looking to join a team whose mission is to fundamentally change the way that drug development gets done, we’d love to talk to you.
The Role:
We're looking for a Technical Solutions Engineer to bridge the gap between engineering and customer success.
This is a deeply technical, customer-facing engineering role. You'll become the primary technical contact for customers deploying Artos both via our cloud and in BYOC contexts, helping them successfully install, configure, troubleshoot, and scale the platform. You'll investigate complex technical issues, diagnose problems down to root cause, and work closely with our engineering team to resolve them.
You'll also own much of the technical documentation our customers rely on—from deployment guides and architecture documentation to engineering responses for security and compliance reviews.
This role is ideal for someone who enjoys debugging distributed systems as much as working directly with customers. You'll spend your time solving real technical problems rather than routing tickets, and you'll have significant ownership over the customer experience.
Own customer technical success
Serve as the primary technical point of contact for customers deploying Artos into their own cloud environments.
Help customers configure infrastructure, permissions, networking, authentication, and other deployment requirements.
Investigate and resolve technical issues that arise during implementation and production usage.
Diagnose customer-reported issues by tracing behavior from symptoms through logs, infrastructure, and application code to identify root causes.
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