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Key skills for this role
Assess existing troubleshooting processes, particularly those impacting the customer experience, and provide improvement recommendations on a continuous basis
Routinely troubleshoot processes related to Bevi machines, including the support of non-routine failures without documented guidance
Provide guidance on installations and preventative maintenance to improve the customer experience
Lead troubleshooting efforts for machines via phone and email (training will be provided)
Support upsell and inbound inquiries that turn into Sales leads by answering questions, providing information, and routing these to the appropriate internal team
Close the loop by communicating opportunity areas back to the company via process improvements and ticket trends for our engineering teams.
Help partners with contract questions and overall system usage analysis
Initiate RMAs for parts that will be processed by our Quality Engineers
Be the voice of the customer to deliver upon our brand promise on customer service
Answer warranty questions and provide guidance on next steps
Schedule proactive and reactive service calls around the country
Identify areas of opportunity for our customers. Some examples may include
Flavor changes
Proper maintenance tips to prevent future issues
Better service processes
New product additions
Competitive presence
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Bevi is committed to an inclusive hiring process and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact recruiting@bevi.co.
Bevi manufactures smart water dispensers that provide still, sparkling, and flavored water on demand, helping workplaces reduce single-use plastic waste.
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