Technical Services Manager

Role Details

• The role is part-time and fully remote within the United Arab Emirates.
• The position is intended for an experienced technical leader working with distributed teams.

Role Overview

Key Responsibilities

• Manage day-to-day technical service delivery and operational support activities.
• Coordinate technical teams, service providers, vendors, and internal stakeholders.
• Monitor service performance, availability, response times, and quality standards.
• Establish service processes, procedures, and operational controls.
• Oversee incident, problem, and service request management for timely resolution.
• Coordinate root-cause analysis and remediation of recurring technical issues.
• Support technology projects, system improvements, upgrades, and service transitions.
• Monitor service-level agreements, operational KPIs, and customer satisfaction.
• Prepare technical service reports, performance updates, and management recommendations.
• Identify opportunities to improve efficiency, reliability, scalability, and service quality.

Requirements

• A bachelor’s degree or equivalent qualification in Information Technology, Engineering, Computer Science, or a related field is preferred.
• At least 3 years of professional experience in technical services, IT operations, service management, or a related field is preferred.
• Strong understanding of technical support, service delivery, infrastructure, and operational processes.
• Experience managing technical teams, vendors, service providers, or cross-functional stakeholders.
• Familiarity with IT service management principles, ticketing systems, monitoring tools, and performance reporting.
• Strong leadership, communication, organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities, work independently, and lead distributed teams remotely.

What the Employer Offers

• Flexible part-time hours within a fully remote working environment.
• Competitive compensation aligned with experience and responsibilities.
• Opportunities to manage technical services supporting international operations.
• Exposure to diverse technologies, service environments, vendors, and business teams.
• Professional growth through service leadership, operational improvement, and technology initiatives.