Technical Services Engineer

You should have 5+ years of proven experience, we consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting

Understand core Kubernetes concepts, including containers, namespaces, custom resources and multi-cluster deployments

Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)

Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching

Experience building and maintaining complex mission-critical production database systems

Broad awareness of customer workloads and use cases, including performance, availability, and scalability

Experience analyzing issues holistically, from the application tier through the database, down to the storage

Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.

Desire and ability to rapidly learn a wide variety of new technical skills

You should possess a genuine desire to help people, the ability to think on your feet and remain calm under pressure while solving problems in real-time. There’s a lot to learn, so the desire and ability to rapidly learn a wide variety of new technical skills is paramount. We work in a collaborative team environment, so a willingness and ability to get help from team members when required, and good judgment to know when to seek help, is essential. We also aim to have diverse technical backgrounds and therefore different subject matter expertise is welcome.

You do not need to have prior experience with MongoDB. We can teach you that!

Experience managing large scale databases (e.g. RDBMS, NoSQL)

Experience with authentication systems such as LDAP, Kerberos, AD

Experience using or managing MongoDB

Experience using distributed version control systems, and in particular git

Experience using any cloud services stack such as AWS, Azure or GCP

Experience with Kubernetes (including CLI), ability to inspect resource / container status using relevant utilities and commands

In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training

In 6 months, you will be comfortable partnering with our customers. You will also complete the MongoDB Certified DBA Associate exam

In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB , and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.