greenhouse
Technical Services Engineer
MongoDB
Dublin, USA
Mid · 5–6 years experience
Discovered 2 weeks ago
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Cool things you’ll do
You’ll help customers troubleshoot complex issues and run critical MongoDB workloads with confidence. You’ll:
Solve customer challenges across architecture, performance, recovery, and security
Lead investigations from diagnosis to resolution, providing clear, actionable guidance
Partner with Product Management and Engineering to advocate for customers and improve MongoDB
Build tools, documentation, and training while mentoring peers and raising technical excellence
What you need
We value curiosity, adaptability, strong technical foundations, and a genuine desire to help customers. You should bring many of the following:
5–6 years of experience in technical support, systems engineering, database administration, SRE, or a related field
Experience running complex, mission-critical production database systems
Strong Linux and systems engineering skills, including performance, memory, I/O, storage, networking, security, clustering, and troubleshooting
A solid understanding of networking concepts and protocols, including DNS, TCP/IP, and SSL/TLS
Ability to read code and write basic scripts in one or more languages, such as Python, Java, JavaScript, Go, C++, or Ruby
Experience analysing issues across the application, database, operating system, storage, and infrastructure layers
Awareness of customer workloads, including performance, availability, scalability, and security requirements
Excellent customer communication, prioritisation, collaboration, and decision-making skills, including the judgement to seek help when needed
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