Technical Services Engineer

Experience with MongoDB products such as Atlas, Cloud Manager, Ops Manager, Compass, or Kubernetes Operator/Controller

Experience with DevOps and Infrastructure-as-Code practices

Experience with authentication systems such as LDAP, Kerberos, or Active Directory

Experience with monitoring, backup, and observability tools such as Prometheus, Grafana, Nagios, or New Relic

Experience managing large-scale databases

Exposure to AI-related technologies such as Vector Search

Experience coding in Python, Go, Java, Ruby, C/C++, or similar languages

Experience reproducing issues locally or working with personal test environments

Experience supporting weekend or non-standard coverage models

In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training

In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam

In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

We are looking to speak to candidates who are based in Dublin.

For the first 3-6 months (depending on ramping speed), you will be working in-office Monday to Friday.

Once considered ramped, you will transition to a permanent Tuesday - Saturday 9am-6pm work week (with 3 in-office days). Saturdays and Sundays are considered fully online workdays and not an on-call shift.

Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one’s normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability.

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 2273486439