TECHNICAL SERVICE REPRESENTATIVE

Are you an electro-mechanical savvy representative?

Do you have a knack for troubleshooting and working with your hands?

Is talking on the phone and offering the most excellent customer service your passion?

If this describes your expertise, please join the technical service team in Carol Stream!

Partner with Team Leader(s) to make our customers successful by embracing AJA’s Vision.

Under the general direction of Team Leader is responsible for providing technical/customer support to customers and service agencies.

• Troubleshoots equipment operational, electrical and mechanical problems over the phone.
• Partners with department team members to complete projects and resolve various customer service related issues.
• Reviews and processes warranty claims, runs warranty reports, and communicates concerns as necessary.
• Prepares and reviews technical support documentation.
• Provides repair services on A.J Antunes equipment in-house, local and Worldwide as needed
• Acts as a liaison between departments to communicate and disseminate all relevant information (i.e. changes or updates and pro-actively seeks cost effective solutions to meet customer needs.
• Follows-up with customers and partners with technical service team to accurately identify customer equipment issues, prepares remediation plans and provides solutions for correction.
• Ensures effective communication is maintained with all Team Leaders/Members, and adheres to safety policies and procedures.