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Technical Service Professional
Hankook Tire
Dubai, UAE
Full Time
Mid
Onsite
Yesterday
Tire TechnologyWarranty ManagementRoot Cause AnalysisTechnical TrainingMarket ResearchSales Support
Free
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Tire TechnologyWarranty ManagementRoot Cause Analysis
About the Role
Hankook Tire seeks a Technical Service Professional to provide technical expertise and support for tire products. The role involves managing warranty claims, handling OEM complaints, conducting tire testing, and delivering training.
Key Skills for This Role
Tire TechnologyWarranty ManagementRoot Cause AnalysisTechnical TrainingMarket ResearchSales Support
Responsibilities
- Manage warranty claims related to returned tires, including inspection, analysis, documentation, and reporting
- Handle OEM technical complaints and coordinate investigation and resolution
- Conduct tire testing to assess performance, durability, and application suitability
- Support product management activities by providing technical evaluations, field data, and feedback
- Support TBR fleet management and development initiatives
- Deliver technical training and education programs for internal teams, dealers, and customers
- Conduct market surveys to collect data on product performance, customer feedback, and operating conditions
- Provide technical sales support during customer meetings, product presentations, and issue resolution
Requirements
- Bachelor's degree in engineering, preferably Mechanical, Automotive, or related technical field
- 3 5 years of experience in technical service, engineering, quality, or product support functions
- Experience in tire, automotive, or industrial products industry preferred
- Exposure to warranty handling, fleet support, or OEM related activities is an advantage
- Strong technical and analytical skills
- Knowledge of tire products and vehicle applications
- Effective communication and presentation skills
- Willingness to travel for field support and training activities
Full Job Posting
Company Overview
- Hankook Tire & Technology is a global top tier tire company driving innovation and ESG management.
- The company supplies high quality tires to over 160 countries and employs over 20,000 people worldwide.
About the Role
- Provide technical expertise and support for tire products to ensure product quality, customer satisfaction, and business support.
- Focus on managing warranty claims, handling OEM complaints, conducting tire testing, and supporting fleet and product management.
Key Responsibilities
- Manage warranty claims related to returned tires, including inspection, analysis, documentation, and reporting.
- Handle OEM technical complaints and coordinate investigation and resolution.
- Conduct tire testing to assess performance, durability, and application suitability.
- Support product management activities by providing technical evaluations, field data, and feedback.
- Support TBR fleet management and development initiatives.
- Deliver technical training and education programs for internal teams, dealers, and customers.
- Conduct market surveys to collect data on product performance, customer feedback, and operating conditions.
- Provide technical sales support during customer meetings, product presentations, and issue resolution.
Minimum Qualifications
- Bachelor's degree in engineering, preferably Mechanical, Automotive, or a related technical field.
- 3 5 years of experience in technical service, engineering, quality, or product support functions.
- Experience in the tire, automotive, or industrial products industry is preferred.
- Exposure to warranty handling, fleet support, or OEM related activities is an advantage.
What We're Looking For
- Strong technical and analytical skills.
- Knowledge of tire products and vehicle applications.
- Problem solving and root cause analysis ability.
- Effective communication and presentation skills.
- Ability to work closely with sales, customers, and cross functional teams.
- Willingness to travel for field support and training activities.
Workstyle
- Onsite Monday to Friday
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