company_site
Technical Service Manager
Bango
Cambridge, GBR
Full-time
Senior · 5+ years experience
Onsite
Discovered 2 weeks ago
Windows Server.NETAWSAPI
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Windows Server.NETAWS
Key Skills for This Role
Windows Server.NETAWSAPI
Full Job Posting
About Bango
Bango enables content providers to reach more paying customers through global partnerships. Bango revolutionized the monetization of digital content and services, by opening-up online payments to mobile phone users worldwide.
Today, the Digital Vending Machine® is driving the rapid growth of the subscriptions economy, powering choice and control for subscribers.
The world’s largest content providers, including Amazon, Google and Microsoft trust Bango technology to reach subscribers everywhere.
Bango, where people subscribe.
Responsibilities
- Strategic Customer Ownership : Act as the point of contact for major customers, providing end-to-end service leadership, technical guidance, and proactive support throughout the customer lifecycle.
- Issue Escalation & Resolution : Lead the management of high-priority, cross-functional incidents and post-deployment technical issues with urgency, transparency, and precision. Serve as an escalation point for critical technical matters.
- Customer Advocacy : Develop deep insight into customer business objectives and operational environments, ensuring Bango services are aligned with their evolving needs and expectations.
- Cross-functional Leadership : Work closely with Engineering, Operations, Tech Sales, Product, and other internal teams to resolve issues, drive service improvements, and influence product evolution.
- Operational Excellence : Drive continuous improvements in service performance, monitoring, incident prevention, and root cause analysis. Champion SLAs and KPIs to measure and communicate service performance.
- Subject Matter Expertise : Act as a trusted technical advisor internally and externally, developing and sharing expert-level knowledge of Bango systems, customer integrations, and operational processes.
- Process and Tooling Innovation : Identify, develop, and implement tools, documentation, and processes to enhance supportability, scalability, and service quality.
- Risk Management & Governance : Ensure all live route changes and production activities are managed with strong controls, communication, and stakeholder alignment.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer