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Technical Service Engineer
EPC POWER CORP.
Poway, USA
Full-time
Mid Level
Onsite
USD 95000-145000 yearly
Discovered 1 weeks ago
Free
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Description
We are seeking a highly skilled and motivated Technical Support Engineer to join our team.
The successful candidate will be responsible for supporting the field team and customers with technical issues or inquiries, generating internal and customer-facing technical documentation regarding our inverter-based products, and building out tooling for troubleshooting.
Responsibilities
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Provide technical support to the field team and customers, addressing and resolving complex technical issues or inquiries related to our inverter-based products.
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Develop and maintain internal and customer-facing technical documentation, ensuring clarity and accuracy.
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Design and build tooling for troubleshooting to enhance the efficiency and effectiveness of technical support.
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Collaborate with cross-functional teams, including engineering, product management, and customer service, to ensure comprehensive support and documentation.
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Conduct training sessions for the field team and customers to improve product knowledge and troubleshooting skills.
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Monitor and analyze technical support metrics to identify areas for improvement and implement solutions.
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Stay up-to-date with industry trends and advancements in inverter-based technology to provide informed support and documentation.
Requirements
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Bachelor’s degree in Engineering, Physics, or similar technical field or combination of experience.
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Ability to understand and comply with all customer and EPC Power safety policies.
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Experience
commissioning multi-MW energy projects
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