teamtailor

Technical Service Engineer (North America)

Vitrolife Group

Remote, CAN

Full-time

Entry · 1+ years experience

Remote

Discovered 1 weeks ago

EmbryoScope TimeLapseCulture SystemsPC

Free

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Key skills for this role

EmbryoScope TimeLapseCulture SystemsPC

Perform routine maintenance on EmbryoScope TimeLapse and Culture Systems
Install capital equipment at customer sites according to specifications
Troubleshoot and repair Vitrolife Group capital equipment, both remotely and onsite
Provide timely and professional technical support to customers and internal teams
Document service activities and maintain accurate records
Collaborate with cross-functional teams to resolve complex technical issues
Maintain a high level of customer satisfaction through proactive communication
Travel extensively (minimum 80%) to support installations, service calls, and training

Education:
Minimum: Associate degree in a technical or engineering program
Preferred: Bachelor’s degree in engineering or related field
Experience:
Minimum: 1–2 years in a technical or engineering role
Preferred: 4–8 years in technical service, engineering, or equipment repair
Technical Repair Experience
Hands-on experience with hardware assembly and software configuration
Familiarity with IT troubleshooting, networking, and system integration
Experience in electronic or pneumatic systems preferred
Knowledge, Skills, and Abilities:
Strong understanding of electromechanical systems, including pnemation
Advanced PC knowledge: hardware assembly, software setup, and networking
Skilled in diagnosing and resolving technical issues across IT and lab equipment
Professional appearance and communication in customer-facing settings
Organized, logical, and detail-oriented approach to problem-solving
Ability to follow protocols and ask clarifying questions when needed

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