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Technical Service Engineer
Hydwin Robotics
Dubai, UAE
Full Time
Mid
Hybrid
3 weeks ago
Technical SupportTroubleshootingRoot Cause AnalysisMechanical SystemsElectrical SystemsControl Systems
Free
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Technical SupportTroubleshootingRoot Cause Analysis
About the Role
Hydwin Robotics seeks a Technical Service Engineer to provide hands-on support for semi-automatic surface preparation systems. The role involves installation, commissioning, maintenance, and repair at customer sites, with a hybrid work arrangement in Dubai.
Key Skills for This Role
Technical SupportTroubleshootingRoot Cause AnalysisMechanical SystemsElectrical SystemsControl Systems
Responsibilities
- Provide hands on technical support for Hydwin Robotics’ semi automatic surface preparation systems, including installation, commissioning, maintenance, and repair at customer sites.
- Diagnose and troubleshoot mechanical, electrical, and control related issues, performing root cause analysis and implementing corrective actions to maximize equipment uptime.
- Respond to service requests, document technical issues and resolutions, and prepare clear service reports.
- Support customer training, gather user feedback for product improvement, and collaborate with engineering and operations teams.
- Help refine best practices and safety procedures.
Requirements
- Proven experience in Technical Services, including field service, equipment commissioning, and preventive maintenance for industrial or robotic systems.
- Strong Analytical Skills and problem solving abilities to diagnose complex issues and perform root cause analysis under time constraints.
- Hands on Technical Support and Troubleshooting skills across mechanical, electrical, and control systems, preferably in industrial or heavy duty environments.
- Clear and professional Communication skills for interacting with customers, writing service reports, and collaborating with cross functional teams.
- Relevant technical degree or diploma in Mechanical, Electrical, Mechatronics, or a related engineering field (or equivalent practical experience).
- Comfort working in industrial and shipyard environments, including work at height and adherence to strict safety standards.
- Ability to work independently in the field, prioritize multiple service requests, and manage time effectively in a hybrid work setting.
- Willingness to travel locally and regionally as required to support customer sites.
Full Job Posting
Company Description
- Hydwin Robotics is a technology focused provider of industrial surface preparation systems, specializing in semi automatic coating removal equipment for ship repair, storage tank maintenance, and other work at height hydrojetting applications.
- Originating as a shipyard contractor, the company combines practical field experience with advanced engineering to deliver safer, more efficient alternatives to manual blasting.
- As both designers and daily operators of hydroblasting and coating services, Hydwin Robotics builds solutions informed by real world shipyard and contractor needs.
Role Description
- This is a full time Technical Service Engineer role based in Dubai with a hybrid work arrangement, combining on site presence with some work from home flexibility.
- The Technical Service Engineer will provide hands on technical support for Hydwin Robotics’ semi automatic surface preparation systems, including installation, commissioning, maintenance, and repair at customer sites.
- The role involves diagnosing and troubleshooting mechanical, electrical, and control related issues, performing root cause analysis, and implementing corrective actions to maximize equipment uptime.
- The engineer will respond to service requests, document technical issues and resolutions, and prepare clear service reports.
- In addition, the role includes supporting customer training, gathering user feedback for product improvement, collaborating with engineering and operations teams, and helping refine best practices and safety procedures.
Qualifications
- Proven experience in Technical Services, including field service, equipment commissioning, and preventive maintenance for industrial or robotic systems.
- Strong Analytical Skills and problem solving abilities to diagnose complex issues and perform root cause analysis under time constraints.
- Hands on Technical Support and Troubleshooting skills across mechanical, electrical, and control systems, preferably in industrial or heavy duty environments.
- Clear and professional Communication skills for interacting with customers, writing service reports, and collaborating with cross functional teams.
- Relevant technical degree or diploma in Mechanical, Electrical, Mechatronics, or a related engineering field (or equivalent practical experience).
- Comfort working in industrial and shipyard environments, including work at height and adherence to strict safety standards.
- Ability to work independently in the field, prioritize multiple service requests, and manage time effectively in a hybrid work setting.
- Experience with robotics, automation, hydrojetting, or surface preparation equipment is an advantage.
- Willingness to travel locally and regionally as required to support customer sites.
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