Technical Service Director

Franklin International , a leading manufacturer of adhesives, coatings, and sealants is currently seeking a Technical Service Director.

This position is responsible for planning, directing, and organizing the Construction Division Technical Services Department operations and activities within budgetary constraints, consistent with our Values, Vision and Strategic Plan.

Manages the Construction Technical Services Department for short-term and long-term growth.

Manages the operations and sets the individual accountabilities of department technical customer service personnel.

Ensures high levels of customer satisfaction through management of the tech service processes.

Assists in the management and set up of administrative systems in technical service.

Ensures ongoing support of SOP in production with respect to possible technical input requirements from the lab and / or sales and marketing.

Assists and advises the CPD lab and technical service department on proper process, documentation and chemical specification agreements.

Ensures the utilization of scientific practices and the development of testing methodologies that enhance accuracy and efficiency of laboratory performance.

Responsible for the standardized development of testing policies and procedures for Construction products and markets.

Assesses needs through customer visits, market information, and Franklin goals to decide technical service projects.

Preserves Franklin’s long-term sustainability through appropriate planning.

Sets up budgets and develops short and long-term department objectives.

Participates in execution of long and short-term strategic plans/goals for the Construction Tech Services Group.

Develops and implements programs which are consistent with and supportive of Franklin’s Management Philosophy.

Proactively leads decision maker/problem solving activities.

Positively represents department and Franklin by serving as a liaison.

Encourages cooperation and creates a team spirit within the Construction Technical Services team.

Gains willing cooperation within the Construction Division and externally with other labs or tech service or sales and marketing groups.