Technical Project Manager (Professional Services)

Act as the single point of coordination for all PS projects at Preset

Manage both embedded customer-hosted projects (e.g., in Azure) and Preset Cloud deployments

Collaborate with EMs, engineers, QA, release managers, support, and CS to scope and execute work

Ensure all projects are delivered on time , with minimal bugs , and to customer satisfaction

Regularly meet with customers to align on timelines, priorities, and delivery expectations

When bugs arise, work with the Engineering Manager to ensure a fix is implemented in a timely fashion

Serve as the primary project lead for a customer engagement, working alongside the customer’s project manager

Provide daily updates to the customer’s PM, summarizing progress, risks, blockers, and next steps

Act as the liaison between Preset’s delivery team and the customer team, ensuring alignment and clear expectations

Maintain close communication with the customer throughout the engagement

Work directly with the assigned Preset engineer(s) to get timely updates, unblock them, and ensure smooth delivery

Collaborate closely with QA to make sure all deliverables are tested , validated , and approved before handoff

Coordinate regular check-ins and reviews of in-progress work with the customer

Help ensure that what we build meets customer expectations , passes QA, and is delivered on time

If able, help coordinate customer testing environments (e.g., staging branches, test deployments)

Optionally assist in setting up releases , tagging , and QA testing coordination

Maintain a clear project board (Shortcut or GitHub Projects) with statuses for all deliverables (for Preset Cloud projects)

For Azure-based customer-hosted projects, maintain tracking through the customer’s environment and tooling

Ensure work is tracked, ticketed, and updated regularly with accurate details

Surface risks early and propose mitigation strategies

Facilitate async updates and summary documents as needed for transparency and tracking

Experience working in customer-facing technical roles (e.g., professional services, customer engineering, solution delivery)

Familiarity with agile delivery and async-friendly project communication

Comfortable working embedded in a small engineering+QA team

Strong organizational skills, attention to detail, and ability to push work forward with minimal oversight

Proactive communicator — able to flag delays, surface issues, and speak up when something feels stuck

Experience managing technical deliverables and tracking across multiple threads

Familiarity with Shortcut, GitHub, and modern PM tooling (where applicable)

Comfortable leveraging AI tools to expedite planning, ticket writing, and debugging