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Technical Project Manager, Cloud Integrations

11:11 Systems
USA
Full-time
Senior · 5+ years experience
Onsite
Discovered 1 weeks ago
ITIL
Free

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Responsibilities

  • Coordinate multiple, simultaneous deployment and migration projects of customers into 11:11 Systems with limited guidance.
  • Complete project deliveries ensuring milestones, timelines and budgets are met and that successful customer outcomes are achieved
  • Provide complete ownership and deliver support services to meet customers commitments.
  • Follow 11:11 Systems project management practices and apply good common sense to each project utilizing the appropriate tools for each scope of work
  • Establish and enforce processes and best practices for cloud migrations.
  • Own ticket escalation processes and ensure it is followed consistently.
  • Establish support best practices and refine support management framework as needed.
  • Identify potential risks or gaps and mentor members across the cloud integrations organization.
  • Inform key stakeholders on project needs and trends and provide recommendations on ongoing integration needs.
  • Manage and refine existing tools and automation used for service operations.
  • Collaborate with internal teams on migration requirements for new or existing services.
  • Ensure customer and internal staff expectations are aligned by accurately communicating milestones and deliverables to all parties involved.
  • Foster communication and transparency amongst all teams involved in the delivery of projects, including customers.
  • Collaborate with vendors for integration needs.
  • Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner
  • Enhance team efficiency by accepting ownership of new and different requests; exploring opportunities to add value to job accomplishments.
  • Work supportively with colleagues, operating consistent with 11:11’s Code of Business Ethics and Company Values.
  • Responsibly receive, transmit, and handle all company data and information per Company data handling agreements, work procedures, and policies.
  • Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.
  • All other duties as assigned.

Qualifications

  • Associate's degree in project coordination or 5+ years of related work experience
  • Experience managing technical projects across teams in an organization
  • ITIL experience preferred
  • Highly developed analytical and problem-solving skills
  • Excellent attention to detail, team player
  • Results oriented and organized with the ability to plan and deliver against deadlines and the ability to motivate others to deliver
  • Must be legally eligible to work within the assigned country without visa sponsorship
  • To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

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