Technical Programme Manager

• Own end-to-end project management for active projects across Indonesia, including planning, scheduling, resourcing, and budget tracking.

• Define project scope, milestones, and deliverables; drive execution against timelines.

• Coordinate cross-functional teams (engineering, product, sales, and external partners) to remove blockers and keep delivery on track.

• Track risks, dependencies, and issues; maintain clear status reporting to stakeholders and leadership.

• Manage stakeholder expectations and communications throughout the project lifecycle.

• Serve as the first point of contact and relationship owner for live customers when technical issues arise.

• Troubleshoot and triage incoming issues — read and interpret logs, investigate behavior across our risk decisioning products, and assess impact and urgency.

• Coordinate with the dedicated SLA-driven support team to drive issues to resolution, ensuring the customer stays informed and confident throughout.

• Translate between customer, support, and engineering — providing clear technical context, reproduction steps, and business impact so issues are prioritized correctly.

• Identify recurring or systemic issues and feed insights back into product and engineering to drive long-term fixes.

• Maintain trusted relationships with key customer stakeholders, acting as their technical advocate.

• Active projects delivered on time, in scope, and within budget.

• Live customers experience a single, trusted point of contact for technical issues — with smooth coordination into the support team and fast time-to-resolution.

• Strong feedback loop established between customers, project delivery, support, and engineering.

• High customer trust and satisfaction across the Indonesian client base.

Our employees are our top priority; we offer comprehensive health and wellness plans. You will enjoy paid time off and company holidays, flexible and remote-friendly opportunities, and maternity/paternity leave.

At Provenir, we recognize that diversity and inclusion make our teams stronger. We are committed to equal employment opportunity and welcome everyone regardless of race, colour, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, citizenship, or veteran status or medical condition. We encourage people from all backgrounds to apply.