Technical Program Manager

Own the Cross-Use Case Release Plan for the production line(s): one living plan, updated weekly, with each use case's Design Review, Build, UAT and go-live and all dependencies on a single timeline.

Sequence releases across a multi-quarter horizon spanning every use case on the account, including those not yet scoped, through to Hypercare.

Own the production line-wide RAID picture, maintaining the risk register and Dependency Log across every active use case and driving resolution to closure.

Be the point of contact for use case team challenges, receive escalations from Build Leads and Engagement Leads, and escalate to the APAC Delivery Leader where required.

Spot where use cases compete for the same resource, platform support, customer attention or milestone; coach pods to resolve, and escalate unresolved conflicts to the Engagement Lead and Build Lead with impact and a priority recommendation.

Own Capacity Mapping: a live view of who is allocated where and at what percentage across every use case, flagging over-allocation before a pod misses a commitment, with the Resource Manager and Operations Lead.

Monitor Jira quality metrics per use case (defect rate, UAT pass rate, test coverage, production incidents), raising issues early when AI Co-Worker quality may be at risk.

Produce one consistent read on account delivery health (milestones, dependencies, capacity, quality) for the Build Lead, Engagement Lead and AI Engineering Lead.

Own the cross-use case ceremony set (weekly Scrum of Scrums, Sprint Health Reviews, Cross-Use Case Retrospectives with the Build Lead, and the Monthly Portfolio Review), observing pod ceremonies on rotation to coach.

Foster the FSAI Way of Working, delivery standards, Jira hygiene and a solution-first mindset across pods, carrying what works in one pod across to the others.

Hold named build-RACI accountability (Accountable for Build Readiness, Responsible for Platform Deployment Coordination) and own prioritization and sequencing when use cases compete.

Own the subscription's artefacts (Release Plan, Capacity Map, Quality Scorecard, Dependency Log, Portfolio Hypercare Report), set up Jira and pod access, and coordinate UAT environments and the cross-use case go-live checklist.

Internal: Manage up and out to delivery leadership, Engagement Leads and Executive Directors; hold a trusted partnership with the Engagement Lead and flag resourcing risk early enough to act with the customer.

External: Represent delivery health to customer sponsors and stakeholders, keeping the relationship focused on the account.

Key Requirements:

Demonstrated experience coordinating delivery across multiple concurrent Agile teams, ideally in a scaled or program environment

Strong Agile delivery background (Scrum Master, RTE or Delivery Lead) with a record of coaching teams to predictable velocity

Proven ability to own release planning, cross-team dependency management and portfolio capacity planning

Able to hold accountability and influence without direct line authority, across peers, leads and executives

Confident managing up and out to senior stakeholders, sponsors and program governance

Advanced user of Jira and Confluence, with strong reporting and delivery-tooling hygiene

A systems thinker who operates one level up, spotting cross-use case patterns before they surprise the account; AI, software or technology delivery experience preferred

Future Secure AI is a tech startup that is jointly developed with one of the world's largest financial institutions. Operating as an agile startup with deep relationships at C-suite with large global enterprises, we believe humans and AI Co-Workers will work together and give everyone the ability to get 10x performance. We are growing (rapidly) and we our people form the heart and soul of our business. Join us on the journey of transforming the world of work with the most leading edge AI.

We believe humans and AI Co-Workers will work together and give everyone the ability to get 10x performance.

We win customers through exceptional service, products and experiences.

We are empathetic and celebrate connecting teams and ideas through diversity and inclusion.

We are deeply devoted and relentless at innovating and unlocking world-class AI-enabled solutions.

Disclaimer: We do not wish to be contacted by recruitment agencies. Our hiring process is managed in-house and the best way for candidates to express interest is by applying with your resume through our company website.

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