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The Technical Program Manager is the operational backbone of the Standards and Governance functions within the Central Operations pillar. Reporting to the Director of Standards and Governance, this mid-senior individual contributor runs the document governance lifecycle, drives root cause analyses and their corrective actions to verified closure, coordinates SOC and ISO audit readiness, and holds the throughline across these programs. The role exists so this work can scale as Riot brings new data center capacity and customers online.
This position will be based in our Rockdale or Austin office. Relocation assistance is available for non-local candidates.
The Technical Program Manager is the operational backbone of the Standards and Governance functions within the Central Operations pillar. Reporting to the Director of Standards and Governance, this mid-senior individual contributor runs the document governance lifecycle, drives root cause analyses and their corrective actions to verified closure, coordinates SOC and ISO audit readiness, and holds the throughline across these programs. The role exists so this work can scale as Riot brings new data center capacity and customers online.
This position will be based in our Rockdale or Austin office. Relocation assistance is available for non-local candidates.
Governance Document Lifecycle
Own the day-to-day operation of the operations document library across the full hierarchy of policies, standards, processes, procedures, and forms.
Run the document routing and approval chain, tracking each document through subject-matter, governance, organizational, and final approval.
Maintain the review cadence so standards and procedures stay current against customer agreements, infrastructure changes, RCA findings, and audit findings.
Keep the library controlled and audit-ready, with version control, ownership, and status accurate at all times.
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Root Cause Analysis & Corrective Actions
Coordinate the RCA program end to end: intake, facilitation support, and tracking against customer SLA windows
Drive corrective and preventive actions to verified closure, each with a named owner, due date, and effectiveness check.
Maintain the corrective-action tracker and produce status reporting for leadership and customers.
Identify recurrence and escalate it per the Root Cause Analysis Standard.
SOC Audit & Compliance Coordination
Serve as an operations coordination point for SOC & ISO audits.
Assemble and manage evidence, respond to auditor requests, and drive readiness for each scheduled audit wave.
Cross-Functional Program Management
Coordinate across Operational Readiness, IT/OT, EHS, and site operations to keep governance and RCA work moving.
Support rollout and adoption of operations systems of record (CMMS and incident management platforms).
Manage program schedules, dependencies, and status communication to technical and executive audiences.
Support Incident Management coordination – intake, coordination, communication during onsite incidents.
5+ years in program or project management, governance, quality, compliance, or operations
8+ years experience with mission critical environments such as: data centers, critical facilities, manufacturing, oil & gas, or another audited environment.
Demonstrated experience coordinating audits or compliance programs (SOC, ISO, or comparable).
Experience running or supporting root cause analysis and corrective action programs.
Strong document and records management discipline with a high bar for accuracy and detail.
Excellent written communication and the ability to coordinate stakeholders across technical and executive audiences.
Proficiency with work or records systems such as a CMMS/EAM, ticketing, or document management platform.
Riot’s (NASDAQ: RIOT) vision is to be the world’s most trusted platform for powering and building digital infrastructure. Riot’s mission is to empower the future of digital infrastructure by positively impacting the sectors, networks, and communities that we touch. We believe that the combination of an innovative spirit and strong community partnership allows us to achieve best-in-class execution and create successful outcomes.
At Riot, we’re building the future of digital infrastructure. Our team members have unparalleled opportunities to work on groundbreaking initiatives. Through technical excellence and strategic execution, Riot has positioned itself as a leader in the industry driving advancements that continue to set new benchmarks in digital infrastructure.
We are trailblazers. Problem solvers. People who thrive in fast paced environments, communicate clearly, and bring relentless focus to efficiency and execution.
Public U.S. digital infrastructure company developing large-scale data centers, mining bitcoin, and engineering power systems.
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Senior · 5+ years experience
Onsite
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