Technical Program Manager, Security Systems Operations

Responsibilities

• Engage with cross-functional teams (site operations, compliance, and engineering) to optimize logical configurations and platform integrity for physical security systems, streamlining remote programming and change management.
• Drive global standardization of system programming, configuration settings, and diagnostic workflows for physical security infrastructure (e.g., access control, CCTV) to ensure consistent remote commissioning and breakfix execution.
• Develop and monitor performance KPIs for system uptime and resolution efficiency, while designing telemetry dashboards to enhance remote diagnostic tools and provide real-time visibility into device health.
• Architect and manage a remote support SLA framework, holding internal support tiers and third-party integration partners to strict Mean Time to Resolve (MTTR) and quality-of-repair targets globally.
• Lead technical root-cause analysis (RCA) for major system outages by leveraging device event logs, network packet captures, and telemetry data to prevent repeat incidents and address systemic vulnerabilities.
• - Engage with cross-functional teams (site operations, compliance, and engineering) to optimize logical configurations and platform integrity for physical security systems, streamlining remote programming and change management. - Drive global standardization of system programming, configuration settings, and diagnostic workflows for physical security infrastructure (e.g., access control, CCTV) to ensure consistent remote commissioning and breakfix execution. - Develop and monitor performance KPIs for system uptime and resolution efficiency, while designing telemetry dashboards to enhance remote diagnostic tools and provide real-time visibility into device health. - Architect and manage a remote support SLA framework, holding internal support tiers and third-party integration partners to strict Mean Time to Resolve (MTTR) and quality-of-repair targets globally. - Lead technical root-cause analysis (RCA) for major system outages by leveraging device event logs, network packet captures, and telemetry data to prevent repeat incidents and address systemic vulnerabilities.

Minimum qualifications: