Technical Program Manager - Implementation

Program Orchestration: Lead the planning and execution of large-scale initiatives. You will create the roadmaps, define the milestones, and track progress across multiple teams to ensure on-time delivery.

Bridge Operations & EPD: Act as the primary point of contact for Operations teams. You will translate customer implementation needs into technical requirements and manage the rollout of new features to stakeholders.

Master Cross-Functional Integration: You will map and manage the complex interdependencies between our core infrastructure and customer-facing workflows. By identifying technical and operational bottlenecks early, you ensure that platform updates and large-scale implementations move forward without friction or surprises.

Risk Mitigation: Anticipate bottlenecks and technical risks before they become "fires." You’ll facilitate trade-off organic discussions between speed of delivery and technical debt.

Visibility & Communication: Provide clear, concise updates to leadership on program health, resource allocation, and core KPIs.

Experienced Program Leader: You have 5+ years of experience in Technical Program Management or a similar role.

Technically Fluent: You don't need to be an engineer, but you are comfortable in technical environments. You understand how APIs, databases, and cloud infrastructure work together and can follow technical discussions with ease.

Expert Communicator: You excel at taking a complex technical update and distilling it into a clear status report for non-technical stakeholders.

Operational Mindset: You have a bias toward action. You enjoy building the "system for the work" so that everyone else can do their jobs effectively.

Collaborative & Resilient: You are a natural relationship builder who can influence teams without having direct authority over them. You stay calm under pressure and help teams navigate shifting priorities.