Technical Program Manager, GTM AI Tech, Google Cloud

Responsibilities

• Manage programs with deep technical and product understanding, applying program management to complex AI contexts. Leverage technical knowledge to identify efficiencies and provide thought leadership.
• Provide clear project status updates to audiences, including cross-functional partners and leadership. Partner with engineering and product management to define workstreams, resource plans, and project milestones.
• Surface deteriorating accounts early with a diagnosis and a proposed path to green, before they require intervention from Cloud leadership. Build the cadence so it scales as the high-touch account portfolio grows, incubating process improvements that reduce reactive escalation over time.
• Establish and enforce cross-functional standards for how customer-blocking issues are filed, triaged, deduplicated, and tracked to closure across engineering and field teams.
• Shape briefing materials for executive customer meetings and drive follow-through on the commitments made in them.
• - Manage programs with deep technical and product understanding, applying program management to complex AI contexts. Leverage technical knowledge to identify efficiencies and provide thought leadership. - Provide clear project status updates to audiences, including cross-functional partners and leadership. Partner with engineering and product management to define workstreams, resource plans, and project milestones. - Surface deteriorating accounts early with a diagnosis and a proposed path to green, before they require intervention from Cloud leadership. Build the cadence so it scales as the high-touch account portfolio grows, incubating process improvements that reduce reactive escalation over time. - Establish and enforce cross-functional standards for how customer-blocking issues are filed, triaged, deduplicated, and tracked to closure across engineering and field teams. - Shape briefing materials for executive customer meetings and drive follow-through on the commitments made in them.

Minimum qualifications: