Technical Program Manager, Global Infrastructure and Energy, Commercial and Business Operations

Responsibilities

• Lead business process engineering across network, land, infra, and energy domains, leveraging complex modeling and AI solutions to transform operational efficiency.
• Architect and govern KPI programs utilizing large-scale data analysis and data parsing to automate commercial metrics, delivering actionable insights to leadership.
• Streamline business approval processes by defining technical schemas and architecture for tool customization, enabling scalable workflows like automated bug creation.
• Drive continuous operational improvements by auditing existing frameworks and replacing manual, time-consuming tasks with robust, tech-enabled solutions across global campuses.
• Partner strategically with stakeholders and tooling teams to advocate process excellence, oversee automated tool integration, and ensure seamless organizational adoption.
• - Lead business process engineering across network, land, infra, and energy domains, leveraging complex modeling and AI solutions to transform operational efficiency. - Architect and govern KPI programs utilizing large-scale data analysis and data parsing to automate commercial metrics, delivering actionable insights to leadership. - Streamline business approval processes by defining technical schemas and architecture for tool customization, enabling scalable workflows like automated bug creation. - Drive continuous operational improvements by auditing existing frameworks and replacing manual, time-consuming tasks with robust, tech-enabled solutions across global campuses. - Partner strategically with stakeholders and tooling teams to advocate process excellence, oversee automated tool integration, and ensure seamless organizational adoption.

Minimum qualifications:

Preferred qualifications:

Qualifications

• Minimum qualifications: - Bachelor's degree in a technical field, or equivalent practical experience. - 5 years of experience in technical program management, business process engineering, or technical operations. - Experience with data analysis, data parsing, or data modeling. - Experience managing cross-functional technical projects involving systems architecture, tool customization, or workflow automation. Preferred qualifications: - Experience implementing AI-driven solutions, machine learning models, or advanced tooling automations to streamline complex business processes. - Experience working with large-scale global infrastructure, data center operations, network, or energy domains. - Experience defining technical schemas, system architectures, and business logic for cross-platform tool customizations (e.g., automated bug creation pipelines). - Proven track record of taking ownership of ambiguous operational challenges, building program roadmaps, and driving cross-functional process excellence. - Demonstrated ability to perform complex data modeling to drive strategic decisions, architect KPI programs, and influence executive leadership.