Technical Program Manager, Developer Experience

Own the cross-functional roadmap for improving local development, CI, testing, build workflows, and release infrastructure.

Create a durable intake and prioritization mechanism for developer friction, using evidence to focus teams on the highest-impact improvements.

Lead programs that improve deployment speed and safety, including pre-merge confidence, progressive rollout, release guardrails, rollback readiness, and post-deploy validation.

Improve the reliability and predictability of release trains across ChatGPT backend services, web, mobile, and desktop platforms.

Partner with platform, infrastructure, reliability, engineering acceleration, and observability teams to reduce deployment-related incidents and regressions.

Increase visibility into what is shipping when, and make cross-platform dependencies and launch risks clear to engineers, product managers, and launch owners.

Define and operationalize metrics for developer productivity, build and test health, deployment throughput, release reliability, and engineering velocity.

Drive adoption of automation, observability, release orchestration, and scalable developer tooling, with clear ownership and sustained operating cadences.

Have led complex technical programs spanning developer infrastructure, CI/CD, build and test systems, release engineering, or distributed systems.

Can engage deeply with engineers on workflow architecture, deployment systems, rollout risk, observability, and operational tradeoffs.

Have delivered measurable improvements in developer velocity, deployment throughput, release reliability, or engineering efficiency.

Know how to turn fragmented ownership and recurring manual work into durable mechanisms, standards, and tooling with strong adoption.

Use data and qualitative evidence to prioritize work, define useful metrics, and distinguish real productivity gains from local optimization.

Lead effectively across platform and product teams, resolve ambiguity, and keep multi-team execution moving without direct authority.

Use metrics to guide decisions, identify bottlenecks, and demonstrate measurable improvements in throughput, predictability, or reliability.

Communicate with precision and can move comfortably between technical detail, operational execution, and executive-level decisions.

Thrive in ambiguous, scaling environments and can bring order to complex cross-functional work without losing pace.

Care about OpenAI's mission and about expanding responsible access to advanced AI systems.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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