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Technical Product Owner
Enercare Inc.
Markham, CAN
Full Time
Mid
1 weeks ago
Production SupportIncident TriageSystem ConfigurationVendor ManagementAPI & System IntegrationsWorkflow based Platforms
Free
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Production SupportIncident TriageSystem Configuration
About the Role
Enercare Inc. is seeking a Technical Product Owner to manage enterprise platforms for loan and rental transaction processing, including application capture, credit evaluation, contract creation, and digital signatures.
Key Skills for This Role
Production SupportIncident TriageSystem ConfigurationVendor ManagementAPI & System IntegrationsWorkflow based Platforms
Responsibilities
- Act as support owner for Loan/Lease Origination System & Loan Management System (EDGE & ASSET)
- Perform hands on triage of production issues, including reproducing issues, identifying root cause, and defining resolution paths
- Manage incidents end to end: log, track, prioritize, coordinate with vendor, validate fixes
- Lead triage calls for complex issues involving internal teams and vendor resources
- Perform hands on configuration updates across systems (contract templates, DocuSign, workflows, field configurations, system setup)
- Own day to day system administration including user access, security management, environment validation, and configuration testing
- Develop deep understanding of loan and rental origination flows in EDGE, data transitions into ASSET, and contract lifecycle
- Troubleshoot issues across full lifecycle: UI behavior, backend configuration, integration points (APIs, DocuSign, etc.)
- Act as primary technical interface with vendor, create high quality tickets with clear repro steps and expected vs actual behavior
- Track vendor work to completion, including follow ups, escalations, and validation of delivered fixes
- Participate in testing and validation of vendor releases, ensure regression impacts are identified and core workflows remain stable
Requirements
- 4–7+ years in Technical Product Owner / Sr. BSA / Technical Administrator role
- Experience working with vendor driven platforms (outsourced development models)
- Experience with complex enterprise workflows (financial / contract systems preferred)
- Strong understanding of APIs & system integrations
- Strong understanding of workflow based platforms
- Understanding of configuration vs custom development trade offs
- Experience with backlog management tools
- Experience with data flows and process mapping
- Strong prioritization and decision making ability
- Ability to translate complex technical concepts to business stakeholders
Full Job Posting
Role Summary
- The Technical Product Owner (TPO) will be responsible for a combination of enterprise platforms that enable end to end processing of loan and rental transactions, including application capture, credit evaluation, contract creation, and digital signature workflows.
- This role sits at the intersection of business, technology and vendor delivery ensuring that enhancements, incidents, and platform evolution are prioritized, executed, and aligned to enterprise value.
- The TPO acts as the single point of control for what gets built and when, while ensuring operational stability of critical dealer, billing, and collections workflows.
Responsibilities
- Act as support owner for Loan/Lease Origination System & Loan Management System (EDGE & ASSET)
- Perform hands on triage of production issues, including reproducing issues across environments, identifying root cause (configuration, data, integration, or vendor defect), and defining clear resolution paths
- Manage incidents end to end: log, track, and prioritize issues; coordinate with vendor where required; validate fixes before closure
- Lead triage calls for complex issues involving internal teams and vendor resources
- Perform hands on configuration updates across systems, including contract templates, document tagging (DocuSign), workflow updates, field configurations, system setup (entities, users, access, system codes)
- Own day to day system administration, including user access and security management, environment validation and setup, configuration testing
- Determine what can be resolved internally via configuration vs what must be escalated to vendor
- Develop deep understanding of loan and rental origination flows in EDGE, data transitions into ASSET, contract lifecycle and downstream processing
- Troubleshoot issues across the full lifecycle: UI behavior, backend configuration, integration points (APIs, DocuSign, etc.)
- Validate that workflows operate correctly post change or release
- Act as primary technical interface with vendor; create high quality tickets including clear repro steps, expected vs actual behavior, supporting data/details
- Track vendor work to completion: follow ups, escalations when needed, validation of delivered fixes
Qualifications
- 4–7+ years in Technical Product Owner / Sr. BSA / Technical Administrator role
- Experience working with vendor driven platforms (outsourced development models)
- Experience with complex enterprise workflows (financial / contract systems preferred)
- Strong understanding of APIs & system integrations
- Strong understanding of workflow based platforms
- Understanding of configuration vs custom development trade offs
- Experience with backlog management tools
- Experience with data flows and process mapping
- Strong prioritization and decision making ability
- Ability to translate complex technical concepts to business stakeholders
- Experience managing competing stakeholder demands across business units
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