Technical Product Assistant

About Suplift: Suplift is the leading travel, tourism, and hobbies experiences platform in Saudi Arabia.

Suplift offers people with the opportunity to enjoy life more and discover themselves through fun and cheerful experiences.

Role Overview: We’re looking for a Technical Product Assistant to support our product operations.

This role focuses on managing vendor/client accounts, maintaining the product catalog, and providing technical support by identifying and reporting issues.

It’s ideal for someone who is organized, detail-oriented, and comfortable working with technical teams.

Vendors/Clients Account Management: Act as the main point of contact for vendors and clients, handle their requests, and coordinate with internal teams to resolve issues.

Product Catalog Monitoring: Ensure all product information is accurate and up to date, and flag any inconsistencies or missing data.

Technical Support: Investigate and understand technical issues, clearly describe and report them to the development team, and test fixes once implemented.

Cross-Team Collaboration: Work closely with product and engineering teams and participate in Agile activities.

Documentation & Reporting: Assist in documenting product features and tracking recurring issues or feedback from vendors/clients.

Previous experience in a similar role (account management, product operations, or technical support).

Basic understanding of software development concepts .e.g Agile.

Familiarity with tools like Jira, Trello, Zendesk/Freshdesk, or Postman.

Some coding knowledge (e.g., JavaScript, Python, or SQL) is a plus.

Strong communication skills and attention to detail.