Technical Operations Manager

1. Bridge Between Global and Local Teams

• Serve as the primary liaison between

Tray Ksa

Tray Us

Alraedah Digital

• .
• Translate commercial priorities into technical requirements and vice versa.
• Ensure consistent and transparent communication across all stakeholders.
• Challenge and negotiate technical and product decisions from the U.S. team to ensure local market fit.

2. Technical Delivery and Integration

• Oversee integrations with
• local accounting, payments, and compliance systems
• to meet Saudi regulatory and business needs.
• Manage and monitor the
• technical rollout and testing of Tray Lite
• , ensuring compatibility with global Tray architecture.
• Anticipate and mitigate risks caused by backend changes from the U.S. platform that could impact KSA operations.
• Maintain an overview of system architecture, API dependencies, and local customization requirements.

3. Product Support and Evolution

• Support the continued evolution of

Tray Lite

• transforming it from a pilot prototype into a stable, market-ready solution.
• Collaborate with product and engineering teams to define the roadmap and future vision for

Tray Lite And Sajal

• .
• Ensure user feedback loops are structured, analyzed, and communicated effectively to guide development decisions.

4. Regulatory and Compliance Assurance

• Oversee technical compliance for
• ZATCA e-invoicing
• and related regulations through Sajal.
• Ensure all integrations and product updates adhere to local laws and standards.
• Collaborate with legal and compliance teams to ensure secure and compliant data handling.