Technical Operations Manager - Night Shift - Immediate Joiners Only

Role Overview

Location and Schedule

• The role is based in Noida with a hybrid work arrangement.
• The shift is 8:30 PM–5:30 AM IST.
• Immediate joiners are requested.

Core Operations

• Manage data center, network, security, compute, storage, backup and disaster recovery, batch processing, monitoring, deployments, printing, and Service Desk operations.
• Ensure high availability, performance, reliability, security, and stability of critical infrastructure and services.
• Oversee data center facilities, infrastructure utilization, batch schedules, change control, incident response, and operational improvements.

Stakeholder and Team Leadership

• Coordinate business and IT stakeholders on priorities, reporting, deadlines, documentation, and end-user requirements.
• Lead and develop the technical operations team through training, performance management, resource planning, and capability development.
• Manage vendors, service providers, operational partners, office infrastructure, and warehouse infrastructure where required.

Technical Environment

• Cloud environments include Microsoft Azure, AWS, and private cloud platforms.
• Microsoft technologies include Microsoft 365, Office 365, Entra ID, Defender, Sentinel, and Purview.
• The infrastructure environment includes Hyper-V, VMware, servers, storage, backup, disaster recovery, networks, firewalls, and security controls.
• Service management includes incident management, Service Desk, SLA management, RMM, NOC operations, IAM, patching, migrations, documentation, and runbooks.

Required Qualifications

• Have 10+ years of experience in IT infrastructure, technical operations, data center operations, or a related environment.
• Have strong enterprise infrastructure, data center, server, virtualization, storage, backup, network, and security experience.
• Have experience with Microsoft 365 or Office 365, Azure or AWS, firewalls, incident management, security controls, Service Desk, SLA, RMM, and NOC operations.
• Have experience leading teams and managing vendors in multi-shift or multi-vendor environments.
• Have experience with security assessments, vulnerability assessments, compliance, risk assessment, and third-party service providers.

Preferred Qualifications

• ITIL knowledge or certification, including ITIL V3, is preferred.
• Azure or AWS certification is preferred.
• Experience with vulnerability assessments, penetration testing, Microsoft security platforms, CrowdStrike, and highly available business-critical environments is preferred.
• The posting references current Microsoft infrastructure certification such as MCSE as preferred or required as applicable.

Key Competencies

• Strong written and verbal communication, leadership, decision-making, problem-solving, analytical thinking, planning, and organization are expected.
• The role requires vendor and stakeholder management, operational control, adaptability, pressure management, interpersonal skills, and a continuous-improvement mindset.