Technical Operations Engineer Trainer, EW

The Technical Operations Trainer is a senior individual contributor responsible for building technical capability across the organization. You will combine deep technical knowledge with instructional expertise to own major training initiatives within the business line. This role requires the drive to rapidly learn new systems and translate complex technical concepts into scalable learning solutions that accelerate workforce readiness

Training Authority: You are recognized as the subject matter expert for training strategy; teams rely on your instructional frameworks and learning artifacts

Rapid Learning Mastery: You consistently demonstrate the ability to quickly become proficient in new products and systems, developing training content that meets operational needs

Content Adoption: Training materials, SOPs, and troubleshooting guides you develop are adopted across multiple teams and become standard references

Performance Uplift: Measurable improvements in deployment quality, troubleshooting speed, and operational success rates are attributed to your training programs

Knowledge Transfer Culture: You routinely share knowledge through demonstration, documentation, and structured training, preventing capability gaps

Continuous Improvement: Training programs evolve based on field feedback, After Action Reviews, and changing operational requirements

Safety & Quality: Training you deliver emphasizes safety culture and operational discipline, contributing to zero preventable incidents

WHAT YOU'LL DO Training Program Development & Delivery

End-to-End Training Frameworks: Design comprehensive training frameworks and curricula that span from onboarding through advanced technical proficiency for Tech Ops engineers

Curriculum Design: Translate complex systems into scalable learning artifacts including runbooks, SOPs, work instructions, and troubleshooting guides

Training Delivery: Conduct hands-on technical training across diverse products and systems, adapting instructional methods to learner needs and operational contexts

Proficiency Standards: Set training priorities, proficiency thresholds, and certification standards that ensure operational readiness

Technical Mastery & Continuous Learning

Rapid System Acquisition: Demonstrate the drive and capability to quickly learn new products and systems, developing sufficient expertise to effectively train others

Deep Technical Knowledge: Maintain expertise across hardware, software, networking, and operational procedures to deliver credible, field-informed training

Subject Matter Expertise: Serve as a technical resource for training-related questions, bridging gaps between engineering knowledge and operational application

Continuous Content Updates: Stay up to date of any product changes, field insights, and emerging technologies to ensure training remains current and relevant

Knowledge Management & Documentation

Documentation Leadership: Produce and maintain clear, well-structured technical documentation, training materials, and reference guides

Knowledge Architecture: Design knowledge management systems that capture institutional knowledge and prevent single points of failure

Standards Development: Establish documentation standards and training artifacts that are adopted across teams and programs

Lessons Integration: Incorporate real-time field insights and After Action Reviews into training updates to ensure content reflects operational realities

Gap Analysis & Process Improvement

Capability Assessment: Identify systemic capability gaps across the workforce and design training solutions that scale with new products and processes

Data-Driven Training: Conduct gap analyses to develop targeted, data-driven training plans that address specific skill deficiencies

Training Metrics: Track and measure workforce readiness and performance uplift to demonstrate training program effectiveness

Process Innovation: Refine training frameworks and delivery methods for scalable, repeatable success across diverse learner populations

Cross-Functional Collaboration & Influence

SME Partnership: Collaborate with other subject matter experts, engineering teams, and sustainment engineers to develop effective training content

Stakeholder Engagement: Work with Engineers, Deployment Ops, and Mission Ops to align training programs with operational priorities

Mentorship & Development: Mentor Tech Ops engineers on technical concepts, troubleshooting approaches, and operational best practices

Field Integration: Incorporate real time field insights from deployments, demos, and T&E events into training updates; provide onsite support when needed