Technical Operations Engineer

We have an exciting opportunity for a Technical Operations Engineer, to manage and support application delivery solutions; Microsoft AppV, SCCM, and Citrix XenApp/Xen Desktop, as well as the health and update of many of the Tier One applications in the production environment. You will be working with both the technical leads from within the team and stakeholders from around the business.

As a Technical Operations Engineer you will:

Review, analyse and evaluate IT incidents, problems, changes and service requests assigned to the Technical Operations team in accordance with SLA’s, policies and procedures to ensure solutions meet business needs and are aligned to Group IT Strategy.

Identify, evaluate and support on major IT environmental issues affecting software applications especially those relating to resolution of live technical incidents and systems problems as and when required, in accordance with the Information Technology Infrastructure Library (ITIL) framework.

Develop and maintain IT technical standards and policies for software, technology, information and services that are aligned to industry practice and the strategic IT roadmap to deliver consistent and effective IT software design and application.

Build and maintain effective relationships with internal and external stakeholders, third party suppliers and consultants to ensure the effective delivery of objectives and representation of the function. Identify, propose and implement improvements for supported applications to drive continuous improvement in the delivery of quality and efficiency that meet recognised IT standards.

Deliver short term / one off projects and activities as required by and to the standards and outcomes agreed with the Line Manager.