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Technical Manager, Business Applications

Nelson
Toronto, CAN
Full Time
Manager
Hybrid
Yesterday
NetSuiteSalesforceERPCRMIntegrationAPI
Free

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Company Overview

  • Nelson Education Ltd. is Canada's only heritage education content provider, known for its innovative products and solutions catering to learners across the country.
  • Nelson is on a mission to make learning accessible, engaging, and effective for all.
  • Nelson developed Edwin, a digital learning ecosystem for classroom success.

About The Role

  • The Engineering Manager, Business Applications, is a hands on technical leader responsible for the day to day delivery, support, and continuous improvement of Nelson's core business systems.
  • This includes ERP (NetSuite), CRM (Salesforce), and related business applications, integrations, and cloud based platforms.
  • This role is ideal for a forward looking, technically strong leader who enjoys solving complex problems and driving cultural change.

Key Accountabilities Hands on Systems Delivery

  • Work closely with the VP, Operations, to support and contribute to the application architecture and integration roadmap across ERP (NetSuite), CRM (Salesforce), and related business systems.
  • Lead hands on configuration, customization, and integration work across NetSuite, Salesforce, and related applications.
  • Troubleshoot and resolve system issues, bugs, and performance challenges in a timely and effective manner.
  • Prioritize and manage competing system and integration needs in a fast paced environment.
  • Design, build, and maintain integrations, APIs, and automation to improve business workflows.
  • Support cross functional teams with testing and quality assurance, ensuring solutions meet business and technical requirements.

Applications Support & Optimization

  • Support the ongoing health, reliability, and performance of Nelson's enterprise applications.
  • Identify opportunities to improve automation, reporting, and system usability.
  • Maintain documentation, data integrity, and application best practices.
  • Assist in system upgrades, releases, and enhancements.
  • Support in the development of internal and external systems, web applications, and middleware, ensuring maintainability and alignment with enterprise architecture.
  • Oversee Agile/CI/CD processes, including planning, sprint management, backlog prioritization, and coordination of developer and QA resources.
  • Monitor development progress and ensure adherence to project documentation, timelines, and quality standards.

Business Partnership & Collaboration

  • Working closely with the Business Analyst, partner with teams across Finance, Marketing, Product, Operations, and other functions to understand business challenges and deliver practical technical solutions.
  • Translate business needs into scalable, maintainable system improvements.
  • Support and lead technical delivery of projects, ensuring quality, timelines, and stakeholder alignment.
  • Collaborate with vendors, consultants, and partners to ensure effective delivery of technology initiatives.

Security, Privacy, and Governance

  • Support application security, access controls, and data privacy practices.
  • Collaborate with internal stakeholders to ensure systems align with compliance and governance standards.
  • Act as a lead point of contact for the Privacy and Security Committees.

Leadership & Growth

  • Act as a trusted technical partner to the VP, Operations in driving continuous improvement across Nelson's business systems.
  • Lead, manage, and develop a team of direct reports across development, QA, and business analyst functions, providing technical support and direction.
  • Drive cultural change—building a proactive, forward looking team that bridges technical and business teams and anticipates needs rather than reacting to them.
  • Provide technical mentorship to developers and QA team members.
  • Support Agile delivery practices and contribute to continuous improvement.
  • Support team engagement, collaboration, and knowledge sharing to build a strong and inclusive technical culture.
  • Take on increasing leadership responsibilities as the function grows.

Requirements

  • Bachelor's degree in Computer Science, Software Engineering, or related field.
  • 5 8 years of experience supporting enterprise applications, business systems, and integrations.
  • Hands on experience with ERP and CRM systems, including configuration, customization, and integration is required. NetSuite experience is strongly preferred; Salesforce experience is a strong asset but not required.
  • Experience designing and implementing system integrations and APIs.
  • Strong troubleshooting and problem solving skills in production environments.
  • Familiarity with cloud platforms (Azure, AWS, or similar).
  • Strong, current hands on software development experience with JavaScript, Node.js, RESTful APIs, or similar technologies is required.
  • Experience working in Agile environments and collaborating with cross functional teams.
  • Exposure to QA, testing, and release processes.
  • Strong communication and stakeholder management skills.
  • Salesforce, NetSuite, or cloud certifications considered an asset.
  • Must be based in the Greater Toronto Area and able to work in a hybrid model, including regular travel to the Toronto office.

Compensation and Benefits

  • The base salary range for this position starts at CAD 130,000 per annum based on experience.
  • Health & Wellness: Flexible health, dental, and paramedical plans; Health Spending Account; Personal Spending Account; Employee Assistance Program.
  • Financial & Professional Wellbeing: Pension plan with company matching; Registered Retirement Pension Plan; Annual educational reimbursement; Access to LinkedIn Learning.
  • Flexibility & Time Off: Hybrid work model; Flexible work hours; Generous paid time off including vacation, sick leave, parental leave top up, personal days; Annual paid volunteer day; Holiday closure from Christmas to New Year's; Summer Fridays.

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